Help & Support
Frequently Asked Questions
How do bookings work?+
Browse ponds, send a booking request with your preferred date, and the host will approve or decline it. Once approved, you'll be asked to pay to confirm your spot. Ponds marked "Instant Book" skip the approval step entirely — you can pay right away.
How is pricing calculated?+
Pond Pass takes a 10% service fee from each booking. The host receives the remaining amount directly to their connected payout account.
How do I list my own pond?+
Click "My Listings" in the navigation bar, then "List a Pond" to add your pond's details, photos, and price.
How do I edit or delete my listing?+
Go to "My Listings" in the navigation bar, then click "Edit" or "Delete" on any pond you own.
How do I get paid as a host?+
Go to your Account page and connect a payout account through Stripe under "Payout Account." You'll need to complete this before you can receive payments from bookings.
How do I contact a host or guest?+
Use the "Message Host" button on a pond listing, or open an existing conversation from the Messages page.
What's the cancellation policy?+
If you cancel a paid booking more than 48 hours before the fishing date, you get a full refund. Within 48 hours, you get a 50% refund. After the fishing date has passed, the booking isn't eligible for a refund. If a host cancels an approved booking, the guest always receives a full refund.
Contact
Can't find what you're looking for? Reach out and we'll get back to you.
supportpondpass@gmail.com